This Refund Policy explains when refunds may be issued for paid services offered by Dhancred Group (premium signal plans, education packages, or other paid products). By purchasing a paid service, you agree to this policy along with our Terms of Service.
1. Free Services
Free website content, free signals (if offered), newsletters, and public educational materials are provided at no charge and are not eligible for refunds.
2. Paid Subscription / Plan Fees
2.1 Cooling-off window (unused access)
If you purchased a paid digital plan and have not accessed private groups/portal premium features, you may request a full refund within 24 hours of payment.
2.2 After access begins
Once you have been added to paid WhatsApp/Telegram groups, received premium signal access, or logged into paid portal features, fees are generally non-refundable because digital services are delivered immediately.
2.3 Partial / goodwill refunds
In rare cases (duplicate payment, proven technical failure on our side preventing access), we may issue a full or partial refund at our discretion after verification.
3. Non-Refundable Items
- Fees already consumed for active premium months/plans after access delivery
- Losses from trading or market movement
- Change of mind after using paid content/signals
- Third-party charges (exchange fees, bank charges, gas fees)
- Services suspended due to violation of Terms (abuse, fraud, content leaking)
4. Investment Capital & Withdrawals
- Approved investment amounts are tracked in your client portal.
- ROI credits and withdrawals follow portal balances and admin approval timelines.
- Withdrawal requests are not ¯refunds¯; they are payouts of eligible balances.
- Incorrect bank/wallet details provided by you may delay or fail payouts ¯ please double-check details.
5. How to Request a Refund
Email info@dhancredgroup.com with:
- Registered name and email/mobile
- Payment date, amount, and transaction reference/UTR
- Reason for the refund request
- Screenshot of payment confirmation
We typically respond within 3¯7 business days. Approved refunds are returned to the original payment method when possible, or via bank transfer after identity verification.
6. Chargebacks
Please contact us before raising a bank/payment chargeback. Unfounded chargebacks may lead to account suspension and recovery action for delivered digital services.
7. Changes to This Policy
We may update this Refund Policy from time to time. The latest version will always be published on this page.
8. Contact
Email: info@dhancredgroup.com ¯ Phone: +91 83828 89010 ¯ WhatsApp: +91 83828 89010